Fitbit is paying a $12.25 million fine over its Ionic smartwatches, which the company recalled in 2022 after reports that the watches’ lithium-ion batteries overheated and, in some cases, burned customers.
The Consumer Product Safety Commission has provisionally accepted the settlement. The commission worked with Fitbit to recall 1.7 million Ionic watches in 2022 after receiving 115 reports of overheating batteries. Of those reports, 78 mentioned burn injuries, including two instances in which consumers received third-degree burns from their watches and four instances of second-degree burns. Despite complaints throughout 2018, 2019, and 2020 — that continued after a firmware update to address the issue in 2020 — the government agency says “Fitbit did not immediately report to the Commission as required.”
The recall only affected Fitbit’s Ionic watches, but some consumers say other Fitbit devices have similar issues. In 2023, consumers sued Google — which owns Fitbit — claiming that all its devices had battery issues that led to overheating, creating fire hazards and even burning customers. The complaint claims that Fitbit tried to blame the watches’ issues on “consumer hygiene” and included multiple accounts of Fitbit customer support ghosting customers who asked about issues with their watches.
Per the settlement, Fitbit will now be required to maintain internal controls to ensure all its devices are compliant with the Consumer Product Safety Act.